Privacy Policy

This policy was updated on the 9th August 2018.

Under the 1988 Data Protection Act (DPA), Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/ 2426) (Privacy Regulations) and the General Data Provisions Regulations (GDPR) your data controller is: Cargo & Courier Support Services Ltd referred to in this policy as CCSS.

CCSS is committed to ensuring that the privacy of your information is protected always. This privacy policy explains how we collect information about you, how we use the information we collect and how you can instruct us, if you prefer to limit the use of your information and procedures that we have in place to safeguard the privacy of your information.

By using our services you acknowledge that we can collect and use your information as described in this Policy. Protecting your privacy is extremely important to us and we aim to be as clear as possible about how your information is used. If you have any questions about this, or wish to withdraw your consent at any time, contact us at jayne@ccssuk.co.uk.

Please read this Privacy Policy carefully before submitting any of your information to us. Some of the ways we use your information are necessary for us to provide our services to you, and others will only be used with your consent.

If we change our Privacy Policy and/or any procedures that involve the information that you have provided to us, we will post those changes on our websites. This will ensure you are aware of current information collection methods, uses for that data as well as under what circumstances we may disclose it. Your continued use of our services (including our websites and Social Media interaction) after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Policy, as amended. We encourage you to bookmark this page and review this Privacy Policy at regular intervals.

By using our websites (which includes our mobile site and any Social Media) and by providing us with your information, you acknowledge that we may collect and use your information in accordance with this Privacy Policy. Where you submit information to us through our website, or when you contact us, you confirm that, where you are providing details on behalf of someone else you have permission to do so and that you have read, and agree to, the terms of our Privacy Policy.

Data Security: While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of your information. Our security procedures mean that we may occasionally request proof of identity from you before we can discuss your account details or other queries.

CCSS will not share any of your information with any 3rd parties, unless you strictly ask us to make an introduction. Where your information is shared will take full responsibility for ensuring that the most appropriate security measures are in place to protect your information, and that only the minimum required information is shared.

Marketing: Where you have given CCSS your consent, we may use your information for some marketing purposes to contact you from time to time regarding offers, news and competitions that we think you might be interested in.

Data Storage: CCSS will store and use your information for a set period. CCSS will cease to use your information for marketing purposes 2 years from the point of last interaction (e.g. last service provided or last email activity etc.) or from the point you request CCSS to stop using your information for marketing purposes, whichever is sooner. At this point, your information is then minimised and only used for analysis.

Data Profiling: We do not carry out Data profiling so will not keep information you supply for this purpose.

Your right to delete or rectify your information or object to your information being used: You are always in complete control of how we use your information. Where you have consented to us using your information for purposes as set out in this Privacy Policy (for example asking us to store your email address to receive a newsletter), you can withdraw your consent at any time, by contacting us on 01491 671293 or email at jayne@ccssuk.co.uk. Where you ask us to stop marketing communications or delete any portion of information we hold for you unless of commercial or tax related activities, please be aware it may take us a few days (but no longer than a month) to ensure our systems are updated.

You are always entitled to see what information is held about you. If you want to find out what information we hold about you (called a Subject Access Request) or to have any of your information updated or corrected, please email your request to jayne@ccssuk.co.uk There is no charge for single subject access requests, however CCSS may make a small charge for multiple copies. Proof of I.D. will be required. All requests will be fulfilled within 30 days.

Please note: if you do unsubscribe from promotional contacts, you will still receive essential calls, SMS text and email communications specifically relating to a Service that we are providing to your business.

Legitimate Interests: if you book or enquire regarding any of our services, we believe that we can demonstrate that we have a legitimate interest in using your information for some marketing purposes, such as sending any service updates or special offers relating to the enquiry you have made, however you always have a choice. Nevertheless, if you do want to receive communications from us, for example our marketing literature, please specifically signify your consent to us using your information to send you such and similar marketing materials/communications, by clicking the “opt into receiving marketing communications”.

The Right to Lodge a Complaint: You are always in control of your information and CCSS will always strive to achieve the highest standards in how it collects, used and shares your information. If you feel that CCSS has not handled your information as set out in this Privacy Policy or in other related statements, you have a right to complain to the Information Commissioners Office (ICO). The ICO can be contacted by visiting https://ico.org.uk/concerns or calling 0303 123 1113 where you can report your concerns.

• When you navigate the website or search for products and services from us

• If you subscribe to our email or newsletter schemes (If applicable)

• If you interact with our Social Media pages (e.g. Twitter, LinkedIn, Instagram or Facebook)

• If you contact our customer services or sales team; or

• You respond to a survey or enter a competition (whether via our websites, an app or through Social Media) if applicable.

We may need to know some details about you such as your name, email address, telephone number (mobile or landline) and payment details for commercial and accounting purposes. If you contact us or have an enquiry we will keep a record of this which may include some of your information depending on how you contacted us.

• To provide a high quality service to you

• To improve our services for you and to tailor our products and services to your requirements

• To get to know our clients better as well as the type of client that uses our services.

• To identify appropriate partners whose offers we might obtain for you as an CCSS Client (where you have consented to this)

• To contact you about CCSS' products and services we think you might be interested in, including those of our partners whose offers we have identified (where you have consented to this).

We may need to pass some of this information on to 3rd parties for example, suppliers services that may be of use to you as company and where you have requested that we make an introduction..

• Service Partners: if you have requested that we make a business introduction on your behalf then your personal information will be shared with the relevant service partner

• Payment Partners: your information is shared to process payments for you Service. This information is only shared with our bankers for the purpose of payment.

• Postal Partners: your information is shared with a postal partner to fulfil any postal marketing material (where you have consented to receive).

• Technical Infrastructure: your information may be stored on 3rd party hardware, for example a provider of server space used in day-to-day operations.

• Where a duty exists: If we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and us (for example, debt collection agencies).

• Legal Requirements: Where we are obliged to, or permitted to do so, by law, court order, search warrant or similar presented to CCSS by any law enforcement or government officer.

These companies are all based within the European Union unless otherwise advised.

If our business is sold or integrated with another business your information may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.

By using this website and services, you consent to the information being passed on to those organisations.

Our websites and/or social media account pages may link to a number of external websites, for example Facebook. If you click on one of these links you acknowledge that your access of such websites will be subject to that website's own terms and conditions and Privacy Policy.

CCSS has no control over how your information is used by these websites, where it is stored and, as such, any course of action you have regarding any alleged misuse of such information must be against the owners of the relevant website. You acknowledge that the same information may be provided by you to both that website and CCSS, but only when specifically provided to CCSS is it subject to this Privacy Policy. Please check the relevant Terms and Conditions and Privacy Policy before using such websites.

CCSS, due to the nature of its business, is monitored and governed by a number of regulatory bodies.

We may be required to hold certain information for extended periods of time to satisfy our legal requirements to these regulatory bodies. 

A non exhaustive list of such regulatory bodies can be found below:

Due to the varying requirements for document and information retention, please contact us for further details on what we hold on file, why and for how long - jayne@ccssuk.co.uk

Any information pertaining to this Privacy Policy or any other information regarding our company, its practices and services can also be requested by post. Please send such requests to:

Cargo and Courier Support Services Limited

Knappswood Lodge

Pangbourne Road

Upper Basildon

Berkshire

RG8 8LN